Not The Way To Receive News Like This #1LinerWeds

Got this text from my dentist’s office yesterday:

We’ve been going to this dentist for several years now and have spent plenty of our and the insurance company’s money with them, and you’d think they’d be a little more professional about things than this. At the least, I think news like this might have been delivered by a letter or a phone call.

Oh well, time to look for another dentist…


One-Liner Wednesday is brought to you each week by Linda Hill and this station. Now a word about Zest deodorant bar. Zest makes you feel cleaner than soap!

41 thoughts on “Not The Way To Receive News Like This #1LinerWeds

  1. “Wow”.I try not to give my cell phone number out too much so maybe that’s why I don’t get those kind of texts But one day I am going to give up my landline, and – oh my. At least you have other local dentists My dentist is in his 60’s and is in a sole practice. I dread to think of what will happen when he retires. He’s been my dentist (well, he and his late father) for nearly 30 years.

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    1. We had been going to the same dentist since we moved here in ’88, and before he retired he merged his practice with a group but said he would still be practicing. We didn’t find out he had retired until we called for an appointment. Sadly, I think the days of a dentist in practice by himself are drawing to a close. Mary wants to go to a female dentist, and a lot of them (in this area, anyway) are part of a group practice, which means you might not get the same dentist every time, at least for exams. Both Mary and I really like our periodontist and wish he did general dentistry, but he doesn’t… oh well. The woman that referred me to him was really good, but she decided to take her practice across town, which is kind of a distance and Mary doesn’t like to drive it…

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    1. I almost think we should have seen it coming. There were two dentists at that office that we liked and I thought did a good job, and all of a sudden they’re gone and I’m getting these kids fresh out of dental school. They finally put a dentist there permanently, one that we liked, and now this. I’m not worried; there must be a dozen dentists on Shallowford Road, less than a mile from home….

      Liked by 1 person

    1. It shouldn’t even be an issue. They should communicate it a month or two before the actual move, in writing or at least by phone. That’s just common courtesy, not to mention the professional thing to do.

      Liked by 1 person

    1. We got in the habit of scheduling our next cleaning and checkup when we were in the dentist’s office for a cleaning. It’s nice to have all that out of the way early.

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    1. We have a plethora of good dentists in this area. Finding a new one is no big deal. I almost think we should have made this switch two years ago, when they started playing dentist roulette with us.

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    1. Pretty awful way to treat someone who has had a lot of work done, if you ask me. Just because the technology is there doesn’t mean it’s an appropriate way to handle a situation like this. We should have gotten a call, at least. And they want us to reschedule by dealing with an IVR. No, I want to talk to someone…

      Liked by 2 people

  2. Everything is automated these days. No personal touch. It was also presumptuous of them to assume you’d follow. Glad you have other options close by.

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    1. Exactly. I would say most of their clients live in the immediate area, because that’s how people choose their dentist. To tell them they have to drive 5-10 miles to have their teeth cleaned is asinine and shows little respect for the client’s time.

      Liked by 1 person

  3. Wow. What a classless act. That never would have happened in offices I worked at. However, that was before the days of text messages and online appointments…kind of as old as the commercials – LOL.

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    1. No, because you and I both know that this is a significant change that will put a burden on the client. And you’re dealing with a personal relationship. You’re not going to drive for half an hour and take pot luck on your provider. My loyalty to a healthcare professional is to the person, not the office. I don’t want just anyone drilling my teeth; I want to know who I’m dealing with. Call me old-fashioned…

      Liked by 1 person

  4. Wow, that’s right up there with getting a break-up text.
    Thanks for the commercial. It’s like hearing a song you haven’t heard in decades–you still remember all the lyrics, but they come to you as you hear them, if that makes any sense.

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  5. Good grief! I think they were pissed that they were taken over so they took it out on their poor clients like yourself. I remember I had a gynaecologist who was great and even helped me with my severe pms by telling me to take 100mg of B6. I called to book an appointment and was told she left for Africa! No lette…nothing so I had to find another. Crappy.

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    1. Right: the relationship between doctor and patient is a personal one. A situation like this calls for a more personal communication, a phone call or letter, and there needs to be more explanation. When our old dentist retired, we didn’t hear anything; by that time, he had merged with a dental office. Same with my doctor: had I not been in the office the day he announced his retirement, I would never have heard about it.

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  6. My dentist was part of a group. I found out he left by getting a different dentist for my appointment (I didn’t like him). I asked where the other guy went. They said they didn’t know. I googled him. He’d opened his own office around the corner! So, now I’ve been going to him ever since. He wasn’t allowed to tell patients of the group he’d left.

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    1. That’s kind of what happened to us. A friend of Mary’s recommended her dentist when ours retired. It was after we had gone a couple of times that we found out they were members of a group, and we started getting a different dentist each time (because our dentists both quit and set up shop close to where they lived, which was the other side of town). Finally we got a dentist that was permanently stationed where we had been going, really liked her, and then we get this text…

      Liked by 1 person

    1. Even if it was fake (and I’m pretty sure it’s real), we’ve become progressively less enchanted with this dentist and have been talking about finding a new one, anyway. We’ll probably have to change our insurance, because no dentist within a mile of home takes ours anymore (and there are about twenty within a mile from home). One of the dentists I found is, I think, the wife (or some relative) of my orthopedic surgeon, and I think if she’s good enough for him, she’s good enough for us…

      Liked by 1 person

    2. A couple of years ago, I worked for a firm that did that regularly — any change of staff, to cancel or confirm appointments, or to remind a client of payment due. Boss thought it was young & hip & clever & cheap. I thought it was cheap, yes. Also, invasive, and rude. Worse, she didn’t want us to respond, but wouldn’t pay for the “Do Not Reply” feature, so fielding that garbage all day was a real joy.
      Gawd I love my current job. Love, love, love.

      Liked by 1 person

      1. Maybe communicating by text message is acceptable to millennials and Gen Z-ers, but I’m two generations removed from that. Email is a little better, but even then it’s kind of crossing the line. And yes, if you’re going to do communication like that, you need to set up a “do not reply” address…

        Liked by 1 person

          1. Sending a letter to the clients with news of changes is pretty much SOP in business, as it should be. If it’s that important, by registered mail or FedEx, so you can confirm that it was received.

            Gien the number of dentists in the area, finding a new one that we like shouldn’t be a problem…

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  7. That is so unprofessional, is it a joke. I fine now Drs, Dentists and nurses no longer really care about patients. I am with you time to find another dentist! 💜

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    1. There must be 20 dentists within a mile from home. I’m (well, Mary’s) not going to drive out to wherever they’re moving to go to the dentist. What, are they nuts?

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